Return and Refund Policy – BYTOPIS

At BYTOPIS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you have received, we offer a hassle-free return and refund policy. Please review the following guidelines to ensure a smooth and straightforward return and refund process.

1. Return Eligibility

You may return eligible items within 30 days from the date of delivery for a refund or exchange. To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging with all tags and labels intact.
  • The product should not be damaged or altered in any way.
  • The item must be returned within the specified 30-day period from the delivery date.

Non-returnable items include:

  • Sale or discounted items
  • Perishable goods (e.g., certain types of food)
  • Customized or personalized items
  • Used or opened products

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at contact@bytopis.xyz or call us at 541-951-2170. Provide your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Prepare Your Return: Pack the item securely in its original packaging, including all tags, labels, and receipts.
  4. Ship the Item: Return the item to the address provided by our customer service team. You will be responsible for the return shipping costs, unless the item is defective or damaged upon receipt.

3. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If the item is approved for a refund, the refund will be processed to the original payment method. Please note:

  • Refunds will be processed within 7-10 business days after we receive and approve the return.
  • Shipping charges are non-refundable unless the item is defective or the return was due to an error on our part.
  • Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

4. Exchanges

Currently, BYTOPIS does not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, please return the original item and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at contact@bytopis.xyz or 541-951-2170. We will arrange for a return and offer a full refund or exchange at no extra cost to you. Please take photos of the damage and keep all packaging materials to help expedite the process.

6. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account or credit card statement again. It may take some time before the refund is officially posted. If you still haven’t received your refund after several business days, please contact us at contact@bytopis.xyz for assistance.

7. Customer Satisfaction Guarantee

At BYTOPIS, we are committed to providing exceptional customer service. If you are not satisfied with your purchase, please don’t hesitate to contact us. We will work with you to resolve any issues and ensure your satisfaction with our products and service.

8. Contact Information

For any questions regarding our Return and Refund Policy, please contact us:

  • Email: contact@bytopis.xyz
  • Phone: 541-951-2170
  • Address: 1386 Center Street, Medford, Oregon, United States

BYTOPIS – We value your satisfaction and strive to make every shopping experience smooth and enjoyable. Thank you for choosing us for all your cat care needs!